Your Privacy Our Highest Priority

Eq999 is a trusted online gaming platform in Bangladesh, relied upon by millions of members. We understand that you are entrusting us with your personal information — and we take that trust seriously.

This Privacy Policy explains what information eq999 collects, why we collect it, how it is used, and what measures we take to protect it. This policy applies to our website, mobile app, and all digital services.

By creating an account or using the eq999 platform, you are considered to have agreed to this Privacy Policy. Please read it carefully in full.

Eq999 collects two types of information from you — what you provide directly, and what is gathered automatically when you use the platform.

We do not collect sensitive information — such as religious identity, political opinions, or health data — without your explicit consent.

Eq999 uses your information for specific, defined purposes. Where your consent is required before any use, we make sure it is obtained.

• Account Management: For registration, login, password reset, and account verification.
• Processing Transactions: Financial information is used to process deposits, withdrawals, and bonus distributions.
• Customer Support: To resolve your issues and provide accurate support.
• Security Assurance: To detect fraudulent activity and keep accounts secure.
• Responsible Gaming: To monitor gaming behaviour and intervene when necessary.
• Promotional Communications: To send you offers and updates with your consent (opt out at any time).
• Legal Obligation: To meet applicable legal requirements and regulatory obligations.

Eq999 does not sell your data. However, limited information may be shared in specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each provider follows its own privacy policy.
• Game Providers: Minimal data is shared with third-party game software providers as required for operation.
• KYC Service Provider: Your information is verified against approved identity verification services.
• Law Enforcement: Information may be disclosed under a court order or as required by law.
• Business Succession: If eq999 is acquired or merged, the new ownership will be bound by the same privacy policy.

Cookies are small text files stored in your browser. eq999 uses cookies to improve your experience and ensure the platform functions properly.

• Essential Cookies: Essential for login sessions and platform security. Without these, the platform cannot function properly.
• Performance Cookies: To analyze which sections of the platform are most frequently used.
• Preference Cookies: To remember your language, theme, and other preferences.
• Marketing Cookies: Used only with your consent. You can disable these at any time through your browser settings.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Eq999 uses industry-leading technology to keep your data secure. Our security layers are outlined below:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): OTP verification for an added layer of account security.
• Firewall & DDoS Protection: Our servers are protected against cyber attacks.
• Regular Security Audits: Our systems are regularly tested by independent third-party experts.
• Restricted Access Controls: Only authorized personnel have access to the data they need.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

You have important rights over your data at eq999. To exercise these rights, please get in touch with our support team.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can correct any information that is inaccurate or out of date.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be temporarily paused.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: If you have a data protection concern, you can raise a complaint directly with us or with the relevant authority.

Eq999 will respond to rights requests within 30 days of receipt. Complex cases may take up to 60 days, and you will be notified if that applies.

Eq999 does not retain your information longer than necessary. The retention period depends on the type of data and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Eq999 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors under 18.

• Date of birth is verified at the time of registration.
• Proof of age documentation may be requested in cases where there is reasonable doubt.
• Any account found to belong to a minor is immediately suspended and any deposited funds are returned.

If you become aware that a minor is using an eq999 account, please contact our support team — we will take immediate action.

Eq999 may update this Privacy Policy from time to time. If changes are made, you will be informed through the following methods:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent via email or displayed on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@eq999.bet
• Help Center: Visit Help Center
• Live Chat: Log in to the platform to access live chat support directly.

We aim to respond to all privacy-related requests within 30 business days. For urgent matters, email us with the subject line "URGENT: Privacy Request" to receive priority handling.