Eq999's Terms & Conditions — clear and straightforward

By accessing or using the eq999 platform, you are considered to have agreed to these Terms & Conditions. Not reading or understanding these terms is not accepted as a valid excuse.

Eq999 reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the site, along with the effective date. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

This platform is for personal entertainment use only. Using eq999 for commercial purposes or on behalf of a third party is strictly prohibited.

To open an account with eq999, you must meet the following requirements:

• You must be at least 18 years old to register. Accounts found to belong to minors will be closed immediately.
• Each person may hold only one account. If multiple accounts are detected, all accounts and balances may be forfeited.
• During registration, you must provide accurate and truthful information — including your name, mobile number, email, and date of birth.
• Registering with false or inaccurate information is prohibited. Any such account will be closed without further verification.
• Your account password and login credentials must not be shared with anyone.

Eq999 may request identity verification documents (national ID, passport, etc.) at any time. Withdrawals may be held until verification is complete.

All transactions on eq999 are processed in Bangladeshi Taka (BDT). Deposits and withdrawals are available via bKash, Nagad, and Rocket.

• Minimum Deposit: ৳200
• Minimum Withdrawal: ৳500
• Withdrawal Processing Time: Typically 15–30 minutes; up to 24 hours during peak times
• Payment method verification: Withdrawals must be made to the same number used for the deposit

Eq999 never charges extra fees for transactions. However, mobile banking operators may apply their own charges — eq999 is not responsible for those.

Eq999 monitors all suspicious financial activity. If money laundering or illegal transactions are suspected, the account will be suspended immediately and the relevant authorities will be notified.

Eq999 bonuses and promotions are extra benefits for our members. Each bonus comes with its own terms and conditions that must be met.

• The wagering requirement for each bonus is listed alongside the bonus itself. Withdrawals from bonus funds are not permitted until the wagering requirement has been met.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• Bonus abuse — including the use of bots, claiming bonuses across multiple accounts, or any form of manipulation — is strictly prohibited.
• Eq999 reserves the right to add, modify, or cancel any bonus at any time.
• To qualify for a referral bonus, the referred person must complete their first deposit.

Cashback offers are generally provided on a weekly basis and apply to specific games. Full cashback terms and conditions are available on the promotions page.

All games on eq999 are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is fully random and unbiased.

• Using any software, bots, or scripts to play games is strictly prohibited.
• Collusion — attempting to manipulate outcomes in coordination with other players — is strictly prohibited.
• Match fixing or the use of insider information in Sports Betting is strictly prohibited.
• Any winnings obtained by exploiting technical errors will be voided.
• For any dispute regarding game outcomes, eq999's decision is final.

Eq999 is not liable if a bet is cancelled due to a dropped internet connection or technical issues during live betting. However, our support team is available to assist in such situations.

Eq999 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• For any breach of these terms and conditions
• For registering with false or incorrect information
• For operating multiple accounts
• Misusing bonuses or promotions
• If suspicious financial activity is detected
• Using abusive or offensive language toward other members or staff

Members may request to close their account at any time. Any remaining balance will be refunded, though bonus balances are not eligible for return.

Eq999 takes responsible gaming seriously. Gaming is entertainment — we're here to make sure it stays that way for all our members.

Our Responsible Gaming tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum limit on how much you can lose within a given period.
• Cooldown Period: Take a break for anywhere between 24 hours and 30 days.
• Self-Exclusion: Temporarily lock your account for a set period of time.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. For more information, visit our Responsible Gaming Page page.

Eq999 takes the privacy of members' personal information seriously. Data collected at registration is used solely for account management, transaction processing, and customer support.

• Your information is never sold or transferred to third-party advertisers.
• All data is protected with SSL encryption.
• Information may be disclosed to authorities when required by legal obligation.
• Cookies are used to improve your experience on the platform.

For more details, visit our Privacy Policy Read.

Eq999 always strives to maintain a reliable and stable platform. However, some circumstances may fall outside of eq999's control.

• Eq999's liability is limited in cases of loss resulting from technical errors, server issues, or third-party software failures.
• Eq999 is not responsible for issues arising from a user's own device or internet connection.
• Eq999's maximum liability to any member shall not exceed the balance held in that member's account.
• These terms and conditions are governed by the laws of Bangladesh, and the courts of Bangladesh shall have jurisdiction over any disputes.

If you have any questions or need clarification about these Terms & Conditions, please reach out to our support team.

• Email: support@eq999.bet
• Live Chat: Available 7 days a week, 24 hours a day
• Response Time: Emails are typically answered within 24 hours

For any complaints, please contact our support team first. If they are unable to resolve the issue, it will be escalated to management. eq999 takes every complaint seriously.

For more information, visit our Help Center Help Center View page.